PLEASE BE AWARE WHEN TELEPHONING THE SURGERY OUR OPTIONS HAVE NOW CHANGED, PLEASE LISTEN TO THE WHOLE MESSAGE TO AVOID HAVING TO REDIAL.
Option 1 Secretaries: deal with referrals and insurance reports (lines open between 10am and 4pm daily)
Option 2 Prescriptions: deal with all prescription enquries (lines open between 10am and 4pm daily)
Option 3 Routine Appointments: Blood Tests/Cervical Screening/Dressings/Annual Reviews/Ongoing medical conditions/Dr Link (lines open between 8am and 4pm daily)
Option 4 On The Day Treatment: if you feel you need clinical treatment today/urgently (lines open between 8am and 6.30pm daily)
During the COVID 19 Pandemic we are unable to offer online bookable appointments.
We cannot see you in the Practice unless you are wearing face covering
We care for you and we would like you to care for us.
Personal Protective Equipment does not give us 100% protection.
A number of our staff are very vulnerable to COVID through immunosuppression, age or BAME.
There is a significant risk to staff and patients if we allow people in practice without face covering.
These can be made by telephoning the surgery on 01604 716500 by choosing option 3 or by using doctorlink. (Please see the doctorlink app on the home page). As demand on appointments is so high, it is not always possible to see your first choice of doctor and you may be offered an appointment with another doctor.
Routine doctors' appointments are released two working days and one week in advance. Routine nurse appointments and clinics can be booked up to four weeks in advance. Online appointments are also available to book up to 4 weeks in advance. You can book routine blood tests, cervical screening, Asthma Reviews and GP appointments.
Patients who require to be seen urgently can call between 08.00 and 11.00 and 14.00 to 17.00 by selecting option 4. Your call will be assessed either by the reception team or a "Triage Nurse" and you will be care navigated to the service that is most approriate to your needs. If the reception team feel it is appropriate for you to speak to a nurse or doctor they will add you to the list for a telephone appointment. They will leave a brief description of your symptoms for the duty team who will call you back; this is called triage.
If the Triage list has reached its capacity you will be advised by the Care Navigator if you are unable to wait and feel it is urgent then to ring 111 for advice or use doctorlink.
Please make sure you are available for a call back if you need urgent attention. We will contact everyone who feels that they have an urgent problem on the same day.
All patients requesting urgent appointments are telephoned either by the duty doctor or a nurse practitioner. All our nurse practitioners are highly qualified and are trained to advise on and treat minor illness or injuries and can prescribe appropriate medication.
All have held senior positions either in Accident and Emergency departments or in other areas of medicine where they have been trained to triage acute illnesses.
If you are struggling with your Mental Health please contact the Mental Health Wellbeing Navigators on tel 0800 448 0828 for advice.
We do have trained staff to help you if you are having mental health issues.
If it is a crisis you will be attended to on the day.
If it is less pressing we will arrange an appointment with a trained member of the clinical staff.
We are revising our appointment system which we believe will improve access to doctors and nurses, we no longer pre-book telephone consultations with doctors.
We can offer telephone consultations on the day with our clinical team; please ask reception when calling for more details.
Please ensure that you make any home visit request to the surgery before 10.30am. Late calls may have to be deferred to the following day.
We are always prepared to visit seriously ill or housebound patients at home. However, home visits do take time and so we would ask you to consider whether a visit is necessary before calling.
We can see several people in the surgery in the time it takes to do one visit.
On occasion you may receive a call from your GP to discuss a visit request as certain problems can be dealt with over the phone.
Although the property is on 2 floors we only see patients on the ground floor.
There is wheelchair access to all ground floor consulting room and a large disbled toilet.
We do not have a hoist in the practice.
Please remember to wear a mask
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Sign Up for SMS Reminders
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Greater Access to Primary Care
- Do you find it difficult to attend an appointment during the working day?
- Are you a busy parent with small children?
- Or do you rely on working carers to take you to appointments?
The Northampton GP Extended Access Service makes it easier for you to book an appointment with a local GP or other healthcare professional at a time that is more convenient, including evenings, weekends and Bank Holidays. Appointments are available in Northampton.
When are appointments in my area available?
- 18:30 – 21:30 Monday to Friday
- 09:00 – 17:00 Weekends
- 30 – 13.30 Bank Holidays
If you would prefer to see your usual GP or practice nurse, please book an appointment with the practice during normal opening hours.
What type of appointments are available?
A range of appointments are available through the service, including the following:
- GP- routine GP Appointments & test results
- Advanced Nurse Practitioner - acute minor illness
Where will I be seen?
All appointments for the Northampton GP Extended Access Service are available on the ground floor of Highfield Clinical Care Centre, Cliftonville Rd, Northampton NN1 5BD.
Ask us about GP Extended Access. When your practice is closed please contact NHS 111 if you require health support or advice.
For support with the management of minor ailments, please contact your local pharmacist or visit the NHS website.