Homepage
UPDATE 18.10.2021
Staff shortages means we have had to make a very hard decision
to close Kings Heath Surgery on
Thursday 21st October at 12.30pm for the afternoon.
The phone lines will still be open and Park Avenue Surgery will still be seeing patients.
This is a temporary measure and we will keep you notified of any further changes.
We do ask that you only call the surgery if you are seeking urgent on the day treatment.
UPDATE: 18.10.2021
Due to significant numbers of staff absence we are working with a very small team.
We ask that you only call the surgery if you are seeking urgent on the day treatment, where possible please contact your pharmacy for guidance before seeking an appointment at the surgery.
Results are avaible via our online services, please request to be signed up for this if you have not already done so.
We thank you for your courtesy and respect.
However, the government have asked people to exercise caution and continue to wear face coverings in crowded or poorly ventilated indoor areas.
We would ask ALL patients entering the surgery after July 19th to continue to wear a face covering when attending the surgery unless you have a valid exemption and to also attend alone whenever possible.
There is strong evidence that face coverings help to both reduce spread and provide protection from Covid and as such we would request that wherever possible you continue to use one in this practice.
We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs.
Face-to-face appointments are available to all patients where there is a clinical need.
Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days.
Alternatively, visit the local pharmacy for clinical advice on minor health concerns.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk If you have the NHSApp you can access NHS111 on it. The app is available on iOS and android.
Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them
Attending a face-to-face appointment If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.
PLEASE BE AWARE WHEN TELEPHONING THE SURGERY OUR OPTIONS HAVE NOW CHANGED, PLEASE LISTEN TO THE WHOLE MESSAGE TO AVOID HAVING TO REDIAL.
Option 1: Routine appointsments, follow up/unresolved ongoing medidal problems or if you have received text or letter asking you to arrange an appointment
Option 2: Prescriptions: deal with all prescription enquries (lines open between 10am and 3pm daily)
Option 3: Acute problem needing attention today
Option 4: Medical Secretary
Option 5: Results
For results please log on to your Online Service.
The Surgery will contact you via SMS/Text/Letter/Telephone if any action is required following a test performed here at the surgery.