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Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Stay at home to stop coronavirus spreading

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for very limited purposes:

shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
any medical need, including to donate blood, avoid or escape risk of injury or harm, or to provide care or to help a vulnerable person
travelling for work purposes, but only where you cannot work from home

Important - These reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

There is separate advice about staying at home if:

Symptoms and what to do

Do not leave your home if you have either:

a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.

Only call 111 if you cannot get help online.

Important - Call 111 for advice if you're worried about a baby or child.

If they seem very unwell, are getting worse or you think there's something seriously wrong, call 999.

Do not delay getting help if you're worried. Trust your instincts.

Help the NHS respond to coronavirus

Use the quick NHS coronavirus status checker to tell us about your current experience of the virus.

This will help the NHS plan its response to coronavirus by showing where the virus is spreading and how it affects people.

Read general information such as:

Quick Links

Online Services

Manage your appointments and medication online

Our online booking system (Systm-Online) is available 24 hours a day, 365 days a year. Systm-Online enables you to book appointments and request repeat prescriptions and medication.

Registration

If you wish to use this service you will need to register. For security reasons we will need to see proof of identity in the form of either a passport or driving license, or, two other forms of written identification, for example, recent (not older than three months) domestic utility bills or bank statements showing current address, birth certificate etc. You will then be given a printout of your username and password.

Forms can be handed in on any afternoon Monday – Friday. Registration takes up to 7 working days.

To manage your appointments online

Booking your next appointment over the internet is easy, and you can do it any time without waiting for surgery lines to open. So whether it’s the middle of the night, your lunch break at work, or even if you’re away on holiday, you can log-in and secure yourself an appointment within seconds. Click the link to the left to go to the online booking screen.

This is a face to face appointment with a GP/ANP, please leave a brief description in the comments box.

Forgotten the time of your appointment?

No longer need your appointment?

Log-in to Systm-Online and cancel it.

Manage your medication online

If you find it hard to get into the centre to order your next repeat prescription, Systm-Online could make your life easier, simply log-in to Systm-Online and view a list of the medication you have been prescribed.

Online appointments are not to be used to order repeat medication with the GP/ANP.

Manage your details online

You can change your email address and phone number details using Systm-Online. Change of address must be done at reception at the surgery. Proof of address is required.

Security

The Systm-Online service has been developed, tested and accredited by Health and Social Care Information Centre. All personal information used by Systm-Online is secure and protected. Your information is only available to the staff at your practice that have the appropriate security controls, i.e. those managing appointments and repeat prescribing.

Repeat PrescriptionsManage your Repeat Prescriptions

Cancel AppointmentsCancel any existing appointments

AppointmentsManage and book appointments

Change Contact DetailsChange your Contact Details

Your Clinical RecordUpdate your Clinical Record

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Privacy Notice

Your data, privacy and the Law.

How we use your medical records

This practice handles medical records according to the laws on data protection and confidentiality.
We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event.
Some of your data is automatically copied to the Shared Care Summary Record.
We may share some of your data with local out of hours / urgent or emergency care services
Data about you is used to manage national screening campaigns such as Flu, Cervical cytology and Diabetes prevention.
Data about you, usually de-identified, is used to manage the NHS and make payments.
We share information when the law requires us to, for instance when we are inspected or are reporting certain illnesses or safeguarding vulnerable people.
Your data is used to check the quality of care provided by the NHS.
We may also share medical records for medical research

For more information visit our website at www.kingsheathpractice.nhs.uk and click the link entitled, “Your data, privacy and the law” or ask at reception for the reception copy of our privacy policies that you can read whilst you wait.

(Site updated 18/11/2019)