Visit the NHS Choices for more information click here
NHS 111 is a new telephone service being introduced to help make it easier for you to access local health services.
You can now call 111 when you need help fast, but it isn’t a 999 emergency. The 111 service is currently not available in border areas with phone numbers starting 0118, 01793, 01280 and 01844.
You can ring 111, 365 days a year, to reach a full range of local health services, including out of hours, doctors, community nurses, emergency dental care and late opening chemists.
Calls from landlines and mobile phones are free – just like 999.
The 111 service is also available via typetalk on number 18001 111.
111 will get you through to a team of highly-trained advisers, who are supported by experienced nurses. They will assess your symptoms and guide you to the right local service.
Wherever possible, the NHS 111 team will transfer you directly to the people you need to speak to. If they think you need an ambulance, they will send one immediately – just as if you had originally dialled 999.
People should use the NHS 111 service if they need help or advice urgently but it’s not a life-threatening situation. You should call 111 if:
For less urgent health needs, you should still contact your GP or dentist in the usual way, and for immediate, life-threatening, emergencies please continue to call 999.
NHS 111 is a fast and convenient way to get the right help – whatever your need, wherever you are, and whatever the time. It can also help us to free up 999 and local A&E departments so that they can focus on emergency cases.
If you are already receiving healthcare and a health professional has given you a specific telephone number to call when you are concerned about your condition, please continue to use that number.
To download NHS 111 information in a different language please visit NHS Choices website.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
If you need urgent medical care when the centre is closed, please call NHS 111. This is the three digit telephone number for urgent care services in the area.
You are advised to call NHS 111 when you’re in need of medical help but it is not a life-threatening emergency or urgent enough to call 999.
NHS 111 operates 24 hours a day, seven days a week, and 365 days per year and is free to use from a landline and a mobile.
Call 111 if:
Call 999 for life threatening emergencies such as:
NHS 111 also provides a confidential interpreter service in many other languages if required. For deaf people and those hard of hearing, a text phone service is available on 18001 111.
For further information you can visit www.nhs.uk/111
Only call 999 or go to A&E in a genuine life-threatening emergency, such as:
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