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Online Services

Manage your appointments and medication online

Our online booking system (Systm-Online) is available 24 hours a day, 365 days a year. Systm-Online enables you to book appointments and request repeat prescriptions and medication.

Registration

If you wish to use this service you will need to register. For security reasons we will need to see proof of identity in the form of either a passport or driving license, or, two other forms of written identification, for example, recent (not older than three months) domestic utility bills or bank statements showing current address, birth certificate etc. You will then be given a printout of your username and password.

Forms can be handed in on any afternoon Monday – Friday. Registration takes up to 7 working days.

To manage your appointments online

Booking your next appointment over the internet is easy, and you can do it any time without waiting for surgery lines to open. So whether it’s the middle of the night, your lunch break at work, or even if you’re away on holiday, you can log-in and secure yourself an appointment within seconds. Click the link to the left to go to the online booking screen.

This is a face to face appointment with a GP/ANP, please leave a brief description in the comments box.

Forgotten the time of your appointment?

No longer need your appointment?

Log-in to Systm-Online and cancel it.

 Manage your medication online

If you find it hard to get into the centre to order your next repeat prescription, Systm-Online could make your life easier, simply log-in to Systm-Online and view a list of the medication you have been prescribed.

Online appointments are not to be used to order repeat medication with the GP/ANP.

Manage your details online

You can change your email address and phone number details using Systm-Online. Change of address must be done at reception at the surgery. Proof of address is required.

 Security

The Systm-Online service has been developed, tested and accredited by Health and Social Care Information Centre. All personal information used by Systm-Online is secure and protected. Your information is only available to the staff at your practice that have the appropriate security controls, i.e. those managing appointments and repeat prescribing.

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
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Have Your Say

13/09/2018 We are experiencing some issues with our phone lines this morning. We have notified our provider who is working on resolving the issue. The surgery is open as normal.

Privacy Notice

Your data, privacy and the Law.

How we use your medical records

  • This practice handles medical records according to the laws on data protection and confidentiality.
  • We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event.
  • Some of your data is automatically copied to the Shared Care Summary Record.
  • We may share some of your data with local out of hours / urgent or emergency care services
  • Data about you is used to manage national screening campaigns such as Flu, Cervical cytology and Diabetes prevention.
  • Data about you, usually de-identified, is used to manage the NHS and make payments.
  • We share information when the law requires us to, for instance when we are inspected or are reporting certain illnesses or safeguarding vulnerable people.
  • Your data is used to check the quality of care provided by the NHS.
  • We may also share medical records for medical research

For more information visit our website at  www.kingsheathpractice.nhs.uk  and click the link entitled, “Your data, privacy and the law” or ask at reception for the reception copy of our privacy policies that you can read whilst you wait.

(Site updated 13/09/2018)

Contact Details

Kings Heath Practice

Contact Telephone

01604 589 897
111
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